Worldwide, public sector organizations face the challenge of delivering services to citizens with maximum efficiency and effectiveness. Based on participatory/collaborative science, Lean is one of the most rigorous management approaches to address just such a challenge. Implementations of Lean in the public sector in various contexts around the world have provided many valuable insights. One fundamental lesson is that Lean should focus more on creating learning organizations that involve everyone in solving problems in context. Therefore, instead of focusing on a tool-based approach with teams of improvement facilitators imposing change on workers, Lean is about embedding continuous improvement within work. This means providing the right knowledge, tools and authority to the people doing the work so that they can improve their own processes, every day, while contributing to organizational goals and priorities.
The Lean for the Public Sector courses and certificate program are specifically adapted for the public sector and helps organizations understand and continuously improve the way they provide value for citizens. Adapting Lean means recognizing the delicate goal of delivering value and reducing red tape while balancing the needs of end-users, citizens, society and political leaders.
The Lean courses are co-facilited by France Bergeron and Joanne Gaudet.
Register to in-class courses at the University of Ottawa Centre for Continuing Education.
We also offer an Intensive Certificate in Lean for the Public Sector. Click here to find out more!
- Certificate Requirements
- Key Outcomes
- Other Information
Prerequisite: Please note that you must have taken the Introduction to Lean for Government course before taking any of the other Lean core courses. The elective courses do not have a prerequisite.
- Understand the fundamentals of Lean as participatory science
- Understand the Lean core values and principles for organizational change
- Define and analyze problems
- Think systemically and solve problems systematically
- Choose and apply Lean tools (adapted for the public sector) to improve continuously
- Mobilize and engage everyone in your organization to think Lean
- Use Lean tools to work smarter, not harder
- Embed continuous improvement in daily work
- Gain practical knowledge that can be immediately applied in your public sector workplace
Who needs this program?
Our new Lean for the Public Sector Certificate is specifically designed to help public sector professionals and organizations understand and continuously improve the way they provide value for citizens. Adapting Lean to the public sector means recognizing the strategic importance of delivering value and reducing red tape while balancing the needs of end-users, citizens, society and political leaders.
The certificate provides participants, from front line workers to senior management, with a solid understanding of Lean in order to continuously improve their own work and contribute to achieving organizational goals and objectives.
What is the certificate good for?
The certificate demonstrates to employers and potential employers that you have equipped yourself with a mindset to solve problems, engage in continuous improvement and that you are committed to continuous learning. The certificate is issued by the University of Ottawa’s Centre for Continuing Education, a trusted training provider preferred by many federal government departments as well as public and private sector organizations. The centre wins respect and acclaim for its cutting-edge learning programs, the exceptional calibre of its trainers, and its real-world focus. The partnering organization, Alpen Path Solutions Inc., has a wealth of experience in adapting and implementing Lean in the public sector and developing training solutions tailored for public sector employees. The certificate program is a non-credited certification. It cannot be used towards a degree and is not equivalent to any other professional certification.
How much does it cost?
You register and pay for each workshop individually. There is no additional charge for the certificate.
How long will the program take?
You have three years from the start date of your first course to complete the certificate program. Provided you complete all courses within three years, you can pace your learning as you wish.
Is there a final exam?
No. However, participants must fully attend all courses of the program in order to obtain the certificate.
Are there any admission requirements?
No. Enrollment is open to everyone.
How do I register for the program?
Begin by registering to Introduction to Lean for Government, a pre-requisite for all other Lean courses in the program. Once you have completed all five courses, contact the Centre for Continuing Education office. You will be asked for proof of completion of the required courses, so make sure you keep your certificates from each course.
If you have any questions before beginning or as you progress through the certificate, please don't hesitate to contact the Centre for Continuing Education by email at firstname.lastname@example.org or by phone at 613-562-5802
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