Business Process Improvement for Personal Efficiency
3 PDUs / contact hours* 3 Technical | 0 Leadership | 0 Strategic
Prerequisite: Business Process Improvement: An Introduction
This one-day course is built around the Lean tools that were applied to organizational processes in the introductory course. Here, we will apply them to personal use and deal with the obstacles that diminish productivity. We will explore the 5S process and other variations of the Lean model to eliminate inefficiencies and enhance our ability to produce more with the same (or less) effort, reducing stress as we regain control over our workload.
Using work-related simulations, we will apply the tools and techniques to get start-to-finish evaluation and streamlining of the work to be done. We will look at managing workflow, tackling complex or longer tasks, and adding strategies to deal with productivity thieves, to deliver more value to citizens or clients, while applying Lean on a personal level.
* This course is recognized by the Project Management Institute (PMI)®. It counts towards the PDUs (Professional Development Units) / contact hours required to attain or maintain Project Management Professional (PMP)® or another PMI designation.
PDUs are based on training hours completed by the student and are only credited to students who attend 90% of the course.
5S tool (sort, set in order, shine, standardize, sustain)
Managing our work (documents, tasks, projects, emails, meetings, workspace)
Productivity thieves: multitasking, distractions
Productivity tips and tricks
- This workshop is designed for frontline through to senior management employees looking to enhance their own productivity
Daniel Wong, BSc, MBA, PMP, has specialized in information technology for more than 25 years, in both the private and public sectors (municipal and federal levels). He draws on his experience in program delivery, people development, financial management and inter-ministerial partnerships. In addition, he has noteworthy experience in internal audit, environmental data analysis and coaching in continuous improvement, performance management and strategic thinking. Daniel is recognized as a seasoned project manager who has led various complex IT projects in operating as well as highly decentralized environments. He has worked on implementing the Treasury Board Secretariat’s project management policy and has consulted in the not-for-profit and charitable sectors.
Jane Lang, BComm, MSc, is a seasoned executive with 27 years of experience in various federal government departments. Jane is a leader for today’s corporate challenges, with expertise in change management. Her experience includes 13 years in managing quality assurance programs, and 14 years in areas such as strategic corporate services, policy development and business process management. She is also a former diplomat who is highly regarded for her ability to build international partnerships.
Jane is recognized as a result-driven, dynamic and creative leader with a passion for client-focused solutions that support organizational objectives. She has been a Lean Six Sigma practitioner since 2005, with black belt training, and has led numerous business process improvement projects that have significantly boosted service delivery. Jane also played a key role in developing a business process management curriculum and frequently provides Lean Six Sigma coaching to kick-start process improvement.
Kate Wetherow, BFA, CAPM, has worked for the past eight years in international development, where she has applied her training and education as a knowledge management specialist, project manager and Lean process improvement green belt. She adds to this a unique blend of skills developed over 15 years in the not-for-profit sector. Kate has particular expertise in organizational learning, working to strengthen integration among departments, improve workflow efficiency and apply collaborative tools to facilitate seamless information exchange.
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