Conflict Resolution: Tools and Strategies
Conflict is an inevitable part of our everyday reality. It therefore exists in all organizations and is usually feared as a destructive force that can lead to an unhappy workforce, a reduction in productivity and client service, higher absenteeism, escalating stress, and greater staff turnover. But, depending on how you look at it, conflict can also be a healthy sign of differing points of view.
This innovative workshop offers you the opportunity to change how you view conflict and improve your ability to more skillfully address the conflicts you encounter. By identifying the principal factors that lead to it, you will learn to take action to manage conflict and improve your interpersonal relationships.
The nature of conflict and its causes
Conflict resolution styles
Using the win-win model to promote collaboration
Basic communication skills
Giving feedback effectively
Listening to understand
Triggers and hot buttons
Dealing effectively with feelings and defensive reactions
Developing and implementing conflict resolution strategies
- Anyone seeking to improve their ability to deal with conflict in their professional or personal life
Suzanne Payette, MBA, CHRP received a MBA from the University of Ottawa and holds a professional designation in Human Resources Management. She brings more than twenty years of managerial experience in the public sector and has led successful research and publication teams in the areas of industrial relations, total compensation, and strategic management. She also brings more than twenty years of teaching, facilitation and workshop delivery, having taught human resource management, industrial relations, compensation, interest-based bargaining, labour management committee structuring, to name a few.
“This has been the best course I have taken!”
Select a session
Our courses, delivered exclusively to your employees, offer different levels of training customization to meet your organization’s specific requirements.
To discuss your training needs, please click here to submit a request for a group training.