Conflict Resolution: Tools and Strategies

Conflict is an inevitable part of our everyday reality. It therefore exists in all organizations and is usually feared as a destructive force that can lead to an unhappy workforce, a reduction in productivity and client service, higher absenteeism, escalating stress, and greater staff turnover. But, depending on how you look at it, conflict can also be a healthy sign of differing points of view.

This innovative workshop offers you the opportunity to change how you view conflict and improve your ability to more skillfully address the conflicts you encounter. By identifying the principal factors that lead to it, you will learn to take action to manage conflict and improve your interpersonal relationships.

  • Topics
  • Audience
  • Instructor
  • The nature of conflict and its causes

  • Conflict resolution styles

  • Using the win-win model to promote collaboration

  • Preventing conflicts

  • Basic communication skills

  • Giving feedback effectively

  • Listening to understand

  • Triggers and hot buttons

  • Dealing effectively with feelings and defensive reactions

  • Developing and implementing conflict resolution strategies

  • Anyone seeking to improve their ability to deal with conflict in their professional or personal life

Suzanne Payette, MBA, CHRP received a MBA from the University of Ottawa and holds a professional designation in Human Resources Management. She brings more than twenty years of managerial experience in the public sector and has led successful research and publication teams in the areas of industrial relations, total compensation, and strategic management. She also brings more than twenty years of teaching, facilitation and workshop delivery, having taught human resource management, industrial relations, compensation, interest-based bargaining, labour management committee structuring, to name a few.

“This has been the best course I have taken!”

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