Understanding and Communicating Value

Organizations spend large sums on information and communications technology, but are often left in doubt as to the real returns on these investments. IT is seen as essential to transforming organizations, but is too often accused of consuming funds without meeting expectations.  Instead of applying a rigid engineering approach, executives should think more like a farmer, taking an agricultural view that gives primacy to delivering the "harvest" that is, the business value resulting from IT investments. By focusing on that harvest, and not only on the schedule, organizations can ensure that they get the results they need or that they can kill projects early before they have wasted precious resources.

This one-day workshop will discuss how to define and communicate value.  It will introduce models to articulate value in a manner that is accessible to everyone, both within and outside the organization. Attendees are encouraged to bring a real-world IT investment challenge that they are facing to use as a case study when applying the models presented.

  • Topics
  • Audience
  • Instructor
  • The Value Cycle: a model to define the value created by the organization
  • Alignment in the Organization: the eternal challenge
  • The Engineering Model: the traditional approach that with poor results
  • The Agricultural Model: an alternative with more promise
  • The Value Realization Cycle: how investments in IT become organizations value
  • Governance: a critical factor in the sustainable creation of value
  • This seminar is intended for mid- to senior-level managers and leaders who are responsible for the development, maintenance or use of IT systems. It is not restricted to those from the IT function. Organizations will gain the most benefit by sending two individuals - a project or program leader from IT and their counterpart from the function that will use the technology who can work together in applying the lessons to their immediate challenges.

Dr. Gerald Grant

Dr. Gerald Grant is the director of the Centre for Information Technology, Organizations, and People (CITOP) and an associate professor at the Sprott School of Business, Carleton University in Ottawa, Canada. He obtained his PhD in Information Systems from the London School of Economics and Political Science, London, United-Kingdom. Dr. Grant’s work focuses on the strategic management of information systems in organizations, particularly on issues around governance of IT in organizational and inter-organizational settings. He has consulted internationally for organizations such as the Commonwealth Secretariat in the U.K., the COMNET-IT Foundation in Malta and the Government of Jamaica. He is a seasoned presenter who has developed and presented workshops and seminars to audiences across the world, including Canada, the United States, the United-Kingdom, South Africa, Brazil, Malaysia, Malta, Jamaica, Colombia and Zimbabwe. Dr. Grant is also a member of the Advisory Board of the Association of Public Sector Information Professionals (DPI).

Robert Collins

Rob Collins is a technology executive with more than 35 years' experience. He has worked with organizations in all industries throughout the world.  In 2013, Rob was the transitional CIO of the City of Ottawa where he was brought in to change the organization’s approach to IT. To do this, he implemented a new planning model and governance process and he reorganized the IT department. Rob spent 20 years with Cognos, Inc., in roles such as product line vice-president and CIO.

Dr. Gerald Grant and Robert Collins are co-authors of the book, The Value Imperative: Harvesting Value from Your IT Initiatives www.itvalueimperative.com.

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